Privacy policy

Climate Craft Technology ("Hello Climate", "we", "us", or "our") operates helloclimat.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit the Site or place an order, we may collect:

  • Contact and order information: name, email address, phone number, shipping and billing address, and order details.
  • Payment information: processed securely by Shopify and our payment providers. We do not store your full card details on our own servers.
  • Device and usage information: IP address, browser type, pages viewed, and how you interact with the Site, collected automatically through cookies and similar technologies.
  • Communications: any information you provide when you contact our support team or sign up for updates.

2. How We Use Your Information

  • To process and fulfil your orders, including shipping, payment, and customer support.
  • To communicate with you about your order, account, or enquiries.
  • To send you marketing emails or offers, where you have opted in (you can unsubscribe at any time).
  • To improve the Site, our products, and your shopping experience.
  • To detect and prevent fraud, and to comply with legal obligations.

3. Cookies and Third-Party Tools

We use cookies and similar tracking technologies to operate the Site and understand how it is used. We currently use:

  • Google Analytics — to understand website traffic and visitor behaviour.
  • Meta (Facebook/Instagram) Pixel — to measure the performance of our ads and show you relevant ads on Meta platforms.
  • Klaviyo — to send marketing emails and personalise communications, if you have opted in.

These providers may set their own cookies and collect information about your browsing activity in accordance with their own privacy policies. You can control cookies through your browser settings; disabling cookies may affect parts of the Site's functionality.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us run our business, such as Shopify (platform and payments), shipping/courier partners, Google Analytics, Meta, and Klaviyo, solely to perform services on our behalf.
  • Legal or regulatory authorities, where required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

7. Children's Privacy

The Site is not directed at children under 18, and we do not knowingly collect personal information from children.

8. Data Security

We use reasonable administrative and technical safeguards, and rely on Shopify's secure infrastructure, to protect your personal information. However, no method of transmission or storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Climate Craft Technology
Email: climatecrafttechnology@gmail.com
Phone: +91 76193 43762

This policy is provided for general information and does not constitute legal advice. We recommend having it reviewed by a legal professional to ensure it meets all applicable requirements for your business.